Care management

When you enroll in an Edward Jones medical plan, you have access to free programs and resources to help you understand your plan, find the care you need, manage a condition, and more.

Get help navigating the health care system

Anthem Health Guides provide personalized, dedicated support to guide you through the sometimes-confusing health care system. They can help with things like:

Finding the right doctors covered by your benefits.
Comparing and estimating out-of-pocket costs.
Answering questions about a claim.
Staying on top of exams, tests, and preventive screenings.

Call Anthem Health Guides at 800-359-0640 or log into your Anthem account to chat online.

Manage a condition or diagnosis

Have a chronic condition?

Anthem’s Integrated Health Management connects you with a dedicated nurse to help with the care and education you need to manage your condition.

Contact Anthem at 800-359-0640 or log into your Anthem account to chat online or send a secure email.

Want a second opinion?

If you’ve received a diagnosis or need surgery, sometimes it makes sense to get a second opinion to decide what type of care to get. You can get a virtual second opinion through ConsumerMedical at no cost to you.

Call 888-361-3944 to speak with a nurse 8:30 a.m. to 11 p.m. ET, Monday – Friday.

Specialized care

Hearing Aids

All covered associates and dependents with hearing loss receive a $2,500 hearing aid allowance every three years.

Children with an Autism Diagnosis

Enhanced Applied Behavioral Analysis (ABA) along with standard physical, occupational and speech therapy is available for covered children with an autism diagnosis.

ABA is a form of intensive behavior therapy intended to address deficits in the areas of social skill, communication and repetitive behaviors characteristic in individuals diagnosed with Autism Spectrum Disorder (ASD).

Contact Anthem’s ASD Program at 844-269-0538 before getting ABA services to make sure they will be covered and find out if pre-certification is required. When you call, you can get additional support—at no cost to you—to help you coordinate care, and access resource referrals and educational information.

Infertility Treatments

The fertility support program through WINFertility provides access to free resources and support, including a 24/7 Nurse Coaching Help-Line plus a $15,000 lifetime benefit for medical and prescription drugs.

The program offers:

24/7 access to nurse care managers who can answer your questions, help you find doctors and listen to your concerns.
Referrals to local, high-quality reproductive endocrinologists from Anthem’s network.
Authorizations for outpatient and in-office infertility services.
An individualized care plan with treatment recommendations based on your risk level and the success rate of options available to you.
Information about the causes of infertility, different treatments and medications, and finding the right doctor for your needs.

Call 833-204-2761 to get started. You can also communicate with a nurse care manager through the WINFertility Companion mobile app

Back and Joint Pain

Covered associates and their eligible spouse/domestic partner and dependents age 18 or older can access a free digital exercise therapy program through Hinge Health. The program is designed to help conquer back and joint pain, recover from injuries, prepare for surgery, and stay healthy and pain free.

To learn more or apply, visit hinge.health/edwardjones or call 855-902-2777.