Associates should open a leave of absence request in the Time, Absence and Leave management system as early as possible when illness or injury prevents them from coming to work for seven or more consecutive calendar days. Once your case manager is made aware of your need for leave, they will inform your leader of the pending leave request.
Absence in excess of seven consecutive calendar days must be supported by documentation from a treating physician. Such documentation must support impairment, which prevents the performance of basic work duties. This documentation should be sent to the Leave of Absence team within 15-days of requesting the short-term disability (STD) leave.
Your case manager will send the associate the required STD forms from SunLife to complete and return. Forms should be completed and returned within 15-days of receipt to ensure timely review of your STD claim and if approved, payment of benefits.
Sun Life who, in coordination with medical specialists, will evaluate the STD claim, determine whether or not benefits are payable, and provide assistance in managing the associate’s recovery and return to work. SunLife reserves the right to require medical evidence supporting the disability. If a claim for STD benefits is unwarranted, payment for the absence will not be made.
The SunLife Case Manager will act as a liaison between the associate and Edward Jones.
Examples of required medical documentation which may be requested, but not limited to, are as follows:
Doctor’s note including diagnosis, treatment, functional limitations, secondary issues and expected recovery/return to work date
Short term disability claim form
Medical narrative from a licensed physician/specialist
Telephone interview with treating physician/specialist
Further medical documentation may be requested at intervals deemed appropriate by the Case Manager, in order to support any ongoing or prolonged absence.
You will have a dedicated Case Manager on the Leave of Absence team that will review and approve your request if eligibility has been confirmed and all the required information has been provided in the Leave Request. In the request, provide an email address that your Case Manager will use throughout the duration of your leave to provide updates on the status of your request. Contact information for your Case Manager will be provided to you once your leave is opened.
It is the responsibility of the associate to provide all requested medical documentation and to maintain regular contact with the Edward Jones Leave of Absence Team throughout the duration of their illness or injury.
2. Failure to report to work at the end of your leave or the date you indicated you would return from the leave will be considered a voluntary resignation.
The short term disability period is considered to be at an end either:
Associates who exhaust their entire short term disability benefit period are eligible to apply for long term disability benefits.
If the associate's benefit premium is not received for three consecutive months, coverage will automatically be terminated.