Employee Assistance Programs and Resources

Every benefit-eligible associate can take advantage of a wide range of services available through GuidanceResources. You can access services in-person, online and by telephone.


Offers counseling and referral services to help you and your immediate family members with issues, including:

  • Stress and other emotional struggles
  • Problems with children or other relationships
  • Drug or alcohol addiction

Five Therapist Visits Per Year Per Family Member Per Diagnosis

After fivevisits with a therapist for an ongoing condition, you are no longer eligible for free visits for that condition, even if the therapy visits occur the following calendar year. If ongoing treatment is needed, GuidanceResources will refer you for further treatment. If you are covered by an Edward Jones medical plan, the plan’s behavioural health benefit will take over at this point. If you have an unrelated condition, you can receive five free visits for your new condition.

Mary contacts Guidance Resources because she is having a hard time with her teenage son. She and her son begin seeing a family therapist. The first five visits are covered under the EAP program. Starting with the sixth visit, Mary is responsible for the expense. Six months later, Mary's mother passes away and Mary needs help dealing with grief; the first five visits for this issue are covered under the EAP program.

Offers counseling and referral services to help you and your immediate family members with issues, including:

  • Child and elder care
  • Pet care
  • College planning and buying a car
  • Selling a home and home repair

You have an attorney “on call” whenever you have general questions about legal matters.

  • Speak with on-staff licensed attorneys about legal concerns such as divorce, custody, adoption, real estate, debt and bankruptcy, landlord/tenant issues, civil and criminal actions and more.
  • If you require legal representation, you can be referred to an experienced, licensed attorney for a free 30-minute consultation and a 25% reduction in legal fees.

With your GuidanceResources benefit, you can get answers to your questions about budgeting, debt management, tax issues and other money concerns from on-staff CPAs, simply by calling.